Legal notice

Website operator

This website and online store are operated under the trading name FlamePebble.

Legal company name: HONG KONG XUTONG TRADING CO.,LIMITED
Place of incorporation: Hong Kong
Company registration number: 78163230
Registered or business address: UNIT 18, 8/F, PETER LEUNGINDUSTRIAL BUILDING103 WAI YIP STREET KWUN TONGKL
Website: https://www.flamepebble.com
Email: support@flamepebble.com
Telephone: +86 18118155777

FlamePebble creates and sells handmade lampwork glass products and jewelry, including glass animal figurines, glass flowers, pendants, necklaces, bracelets, earrings, and personalized products.

Manufacturer information

Unless otherwise stated on the applicable product page, FlamePebble products are made in China.

Manufacturer: handcrafted
Postal address: Suzhou, Jiangsu, CHINA
Email: support@flamepebble.com

Product-specific materials, dimensions, identifiers, safety warnings, and care instructions are provided on the applicable product page or product packaging.

Customer service

For questions about products, orders, delivery, returns, personalized orders, privacy, or accessibility, contact:

Email: support@flamepebble.com

Please include your order number when contacting us about an existing order.

Return parcels must not be sent without prior authorization. The correct return address and instructions will be provided after the return request has been reviewed. The return address may differ from the company’s registered or business address.

Applicable terms and policies

Use of this website and purchases from FlamePebble are subject to the following policies:

  • Terms of Service
  • Shipping & Delivery Policy
  • Returns & Refunds Policy
  • Custom & Personalized Order Policy
  • Privacy Policy
  • Cookie Policy
  • Product Safety, Materials & Care Guide

Nothing in this Legal Notice or the referenced policies excludes or restricts consumer rights that cannot lawfully be excluded.

Governing law

This website is operated by a company incorporated in Hong Kong. Unless mandatory consumer law provides otherwise, matters relating to the operation of this website are governed by the laws of Hong Kong.

This choice of law does not deprive consumers of mandatory protections or access to courts available under the laws of their habitual country of residence.